Ok so there's this Ebay auction lasting 10 days with a 'no return' policy.
The offering was for 65 Popeye marbles with a 600.00 reserve. At auctions end a person hawks the bid and wins.
As part of the auction I posted 3 detailed 14 MP pictures of the marbles, turning them in sequence for each pic.
The winner had never emailed me with any questions in the 10 days prior to auction's end.
The winner pays and requests that I package securely for shipping - I shipped within 36 hours.
After receiving his shipment, the buyer sends an email advising me that there are 14 out of the 65 Popeyes that he believes are 'patches' and asks to send those back for a partial refund.
Now I'll freely admit that I'm not the world's greatest marble aficionado, and perhaps I may misidentify a mib on occasion. But from the best of my knowledge there IS such a thing as a popeye 'patch'
and while I did not differentiate between the two in the listing, I would think that any potential buyer would be able to accept the group as a whole (as being Popeyes) or simply not bid on the item because it did not meet their expectations.(There were 17 other bidders).
I could offer to refund the entire purchase, but how can I be certain that this person would not switch out part of the popeyes with some he already has before he sends them back? OR, how can I be confident that the bidder would ship as securely as I did
I want all my buyers to be satisfied with their purchase, but at the same time I don't believe I should be held accountable for what I see as a case of 'buyers remorse'.
So tell me, what would be the best course of action?
Thanks in advance for your opinions. -W.
