I just had a live chat session with them. Their advice was to pay for the transaction or take a negative feedback. The feel of the chat session wasn't as brutal or heartless as that, but that's a pretty close to what was actually said. (Side thought: can the seller give negative feedback other than the non-paying-bidder report?)
Well, after I got off chat I saw your message and so then I called the number you gave, Clyde. The recording directed me to live chat. However, they also have a number to fax requests to if one has legal issues: 408-376-7514 (if I caught the number correctly).
p.s., Galen, did he ever call you back?